Good tech leaders are well placed to drive innovation
This skill of unlearning and relearning needs to be more broadly acquired, and applied to re-designing and improving processes,…
View ArticleThe birth of the composable enterprise
A bit like a dog and its owner, technology often resembles the characteristics of its owning organisation
View ArticleIts not about technology, but about better organisations
Technology being poorly used is nothing new. In 1998, the Parliamentary Office of Science and Technology warned that poorly managed IT…
View ArticleThe era of public service fossilisation is nearing its end
Would anyone deliberately design our public services like they are today? Probably not – many of them are the accidental, Heath…
View ArticleElection Promise - It's time to banish the idea of the 'digital manifesto'
There was a time in the early to mid-2000s when I thought we needed a "digital manifesto" or "manifesto for technology" – something that…
View ArticleThe GOV.UK performance dashboard is essential
You wait ages for a good reason to celebrate, and then two come along at once. Barely had the birthday candles been blown out on last…
View ArticleDigitizing Government - A call to arms to fix broken services
"Digitizing Government: Understanding and Implementing New Business Models" has just been published, the book I've co-authored with Alan…
View ArticleUK election must debate central and local power
The familiar old debates about centralised versus decentralised public services are already emerging ahead of the next general election.…
View ArticleBetter public services require entrepreneurship, not just engineering
The planning, running and management of our public services has often diverged from the real-time data-driven insights and operations of…
View ArticleGovernment as a Platform player
The success of 'Government as a Platform' will require far more than technical engineering alone: moving to GaaP is not about some…
View ArticleImproving front line services
This is the perfect opportunity to implement the digital-era organisational and management practices in government that have succeeded…
View ArticleThe post-election challenge
Just as earlier technology-enabled change displaced many roles – such as those of the holer, coupler, rubbler and rover – so too many…
View ArticleGovernment as a Platform needs to focus on value – not just technology
If 'Government as a Platform' (GaaP) simply becomes a list of technology to be built, it will illustrate once again that those who fail…
View ArticleRe-establishing trust in technology
The UK is well placed to combine our world-leading skills in computer science and technology with our tradition of democratic rights and…
View ArticleTime for the rise of the platform mutuals?
Where are the service-providers run as mutuals or co-operatives – a true sharing economy of not-for-profits or community interest…
View ArticleOf lipstick and pigs in government
As a new, beta Government Digital Service emerges phoenix-like from the alpha of old, it is the rebalance of focus on the pig rather…
View ArticleData-enabled service design
It's time to refine and implement the digital-era data access model to support better, data-driven service design and help transform…
View ArticleService design thinking
The real challenge in government has never been the technology, writes Jerry Fishenden, but how to move successfully from a…
View ArticleSecuring digital public services
Security needs to be a priority when designing digital public services - try parroting the glib sound bite "Nothing to hide, nothing to…
View ArticleFrictionless public services - Getting rid of government websites
Getting rid of government websites - the true benchmark of how well governments are genuinely moving into the digital age is not the…
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